RETURN POLICY
Extreme maca offers a 7 day return window for items that meet the requirements for return. Please contact us via any of our contact channels within seven days of delivery and we will ensure you get resolution Return policy.
Return Instructions
Items not eligible for Returns
Frequently Asked Questions (FAQs)
Requirements for Returns
Return Instructions
STEP 1:
Send a Complaint
Also include pictures of the product that was delivered to help@extrememacapills.com as a means of evidence.
STEP 2:
Return after Authorization
Once your claim is validated, we will provide information on the most suitable means of getting the item from you.
STEP 3:
Track Return Status
We will send you a return waybill number, this will enable you to track the status of your return.
STEP 4:
Get Resolution
Upon our confirmation of the receipt of the item by the us, Extreme maca agent will assist only by you resolve the matter.
Items not eligible for Returns
Products that have been altered from their original or opened by an authorized personnel without permission.
Product with tampered or missing serial Universal Product Code numbers (UPC).
Perishable goods cannot be returned except a valid reason is raised at the point of delivery with affirmation from the dispatcher.
Products damaged due to misuse.
Frequently Asked Questions (FAQs)
How do I request to return an item?
Please send an email to help@extrememacapills.com or Livechat on the webpage.
Can I return if my item is outside the warranty period?
No, you will be required to refer the item to the service centre. Kindly contact us
How do I return an item?
After your claim has been validated (after sending a video clip or picture of the item delivered), a return would be authorized for the item to be returned by our logistic partners.
Once retrieval is initiated, what happens next?
Our delivery agent will call you to schedule a retrieval. There will be 2 attempts made to retrieve the item. If unsuccessful, you will be required to return to any of our distributor closest to you.
Can my item be retrieved?
Yes. A retrieval can be approved only for validated complaints of wrong, damaged, product standard and incomplete items.
I initiated a return but have not gotten a response and its over 48 hours, what do I do?
Please contact us
Do I have to return the gift when I return a product?
Yes, any free gift must also be returned.
How do I track my return status?
We will keep you updated by email and SMS about the status of your return. You may also track your return using the return tracking number you received when the item was dropped off.
Once return of my package is done, how long will it take to be refunded?
Depending on the complaint, a refund would be made to your account within 14 working days return is confirmed or refund will be made after claim on defect is validated
Can I return my item after the stated returns timeline?
You will not be able to return after 7 days you can also contact our sales support team
How long do I have to request for return?
You can request a return within 7 days for all eligible items if:
Contact us for more information
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